“They told my wife and I that they needed to order an ambulance and have him transported to Lutheran General Hospital, which is about five miles away,” Caplan said. The family waited hours for a 10-minute ambulance ride to Lutheran General. After a few hours of testing, Charles was released with a clean bill of health. Caplan said he was charged a $1,000 co-pay for the visit, a month before being hit with a surprise bill from Superior Ambulance. “We got a bill in August that totaled over $8,600. We were in shock,” Caplan said.